Version: 2022.3.2

🏴‍ Known Issues

Client freeze, when switching between mysite and globalsite if doclist is sorted and paging is used​

Description​

Internal: see TFS [#40038]

If an folder is selected, which have paging enabled and is sorted by any column, and then the user switches to the mysite or the globalsite it can happend that the client freezes and stops working!

Workaround​

Internal: see TFS [#40038]
If the Client was freezed, restart it!
Try to avoid switching between my and global site when paging is enabled on the currently selected folder. Select a different folder first (which does not have paging enabled) and then change the site.

inPoint.SetupCommon: installation is not working if "service pw" contains special characters​

Internal: see OTRS [2020081301000038]

Description​

Internal: see TFS [#42012]
The characters ";" and ":" cannot be used for the service password.

Workaround​

Internal: see TFS [#42012]
Please install the setup with an empty service user-password and change the password manually after the installation has finished successful.

Unpin inPoint folders from windows explorer "Quick access" is not possible​

Internal: see OTRS [2019102901000033]

Description​

Internal: see TFS [#49496]
If any inPoint folder is D&D into the windows "Quick access", it is automatically pinned.
Then this folder cannot be unpinned, because the contextmenu entry for "Unpin from Quick access" is missing on all virtual inPoint folders. 
This is a Windows Bug, because this happens also for some other applications!

Workaround​

Internal: see TFS [#49496]
  1. Add any windows explorer folder to the pinned "Quick access".
  2. Select "Quick access"
  3. On the right side: "Frequent folders", hold down CTRL and select all inPoint folders and this one additionally added windows folder
  4. Right click on the windows folder and select "Unpin from Quick access"
All selected inPoint folders are "unpinned"

AD sync: Inconsistency may occur between the inPoint user name and the AD user name, because of local security authority (LSA) cache update delay in Windows​

Description​

Internal: see TFS [#53804]
When the user name has been changed on a domain controller, the AD synchronization is not recognizing this change immediately.
In this scenario, the AD synchronization may return the old user name instead of the new user name.

The local security authority (LSA) caches the mapping between the SID and the user name in a local cache on the domain member computer. The cached user name isn't synchronized with domain controllers. The LSA on the domain member computer first queries the local SID cache. If an existing mapping is already in the local SID cache, the LSA returns the cached user name information instead of querying the domain controllers. This behavior is by design and is intended to improve performance.

The cache entries do time out, however chances are that recurring queries by applications keep the existing cache entry alive for the maximum lifetime of the cache entry.

Workaround​

Internal: see TFS [#53804]

Fresh install/inPoint.Admin: inPoint.CoreAlive check fails​

Description​

Internal: see TFS [#59674]
On a fresh install with the wizard inPoint.Admin is installed but not working because it requires also inPoint.Identity and inPoint.Core.

So you have to install inPoint.Core inPoint.Identity.Server (and maybe also inPoint.Client) as well.

When you execute inPoint.Admin after installing you get an error that AdminAPI is not working.

This is because the services (Admin/Core/Identity) have to be restarted after re-configuring for identity. To solve this a new wizard wich has Core and Identity also included is needed (and starts up the services after the configuration in the correct order)

Workaround​

Internal: see TFS [#59674]
Restart the inPoint.Admin, inPoint.Core and inPoint.Identiy services after all of them has been installed and configured before starting the inPoint.Admin application.

ExtraAttributes ComboBox ToolTip at wrong location​

Internal: see OTRS [2022010301000084]

Description​

Internal: see TFS [#60124]
Clicking into an required but empty ComboBox opens the ToolTip.
Moving then the window around keeps the ToolTip open on the original location

Workaround​

Internal: see TFS [#60124]
Click into the ToolTip to close it.

Client is crashing when closed if once the Identity Login window was opened​

Description​

Internal: see TFS [#63752]
If once the "Identity Login" window was opened and then the Client gets closed, during the closing the Client crashes with "inPoint.Standalone has stopped working".

Workaround​

Internal: see TFS [#63752]
There is no Workaround! Just ignore the crash during the close.

Archive more than one mail from Outlook 2019 to inPoint does not work​

Description​

Internal: see TFS [#63755]
When copy/paste or Drag&Drop more than one mail at the same time from Outlook 2019 to inPoint an Error is shown or nothing happens.

Workaround​

Internal: see TFS [#63755]
Drag&Drop or Copy/Paste just one mail.

It's not possible to add new menu items in the inPoint.Client​

Description​

Internal: see TFS [#63796]
It's not possible to add new menu items.

Workaround​

Internal: see TFS [#63796]
Execute this statement for MS SQL:
  • replace '_TABLEOWNER_' with the correct database scheme
  • replace '_TOBECHANGED_' with the correct values
  • set any of the declared variables if required
DECLARE @TITLE          nvarchar(30) = N'_TOBECHANGED_';
DECLARE @ICON           nvarchar(50) = NULL;
DECLARE @LINK           nvarchar(12) = N'_TOBECHANGED_';
DECLARE @PAGE           int     = 100;
DECLARE @PAGELET        nvarchar(58) = N'_TOBECHANGED_';
DECLARE @VISIBLE        bit     = 1;
DECLARE @HTML_ID        nvarchar(12) = N'_TOBECHANGED_';
DECLARE @CONDITION      nvarchar(50) = NULL;
DECLARE @TENANT_ID      int     = 1;

INSERT INTO _TABLEOWNER_.PAM_CUSTOMACTIONS ( TITLE, ICON, LINK, PAGE, PAGELET, VISIBLE, HTML_ID, CONDITION, EXECUTION_MODE, PREDEFINED, SHOWASBUTTON, ONLYFORTBBUTTON, MENUITEMORDER, TBBUTTONORDER, ACL_ID, TENANT_ID, GUID) VALUES  ( @TITLE, @ICON, @LINK, @PAGE, @PAGELET, @VISIBLE, @HTML_ID, @CONDITION, 0, 0, 0, 0, 
(SELECT MAX(MENUITEMORDER) + 1 FROM _TABLEOWNER_.PAM_CUSTOMACTIONS WHERE PAGE = @PAGE AND MENUITEMORDER < 99 AND TENANT_ID = @TENANT_ID),
(SELECT MAX(MENUITEMORDER) + 1 FROM _TABLEOWNER_.PAM_CUSTOMACTIONS WHERE PAGE = @PAGE AND MENUITEMORDER < 99 AND TENANT_ID = @TENANT_ID), 
null, @TENANT_ID, NULL);

Execute this statement for Oracle:
  • replace '_TABLEOWNER_' with the correct database scheme
  • replace '_TOBECHANGED_' with the correct values
  • set any of the declared variables if required
DECLARE
    pTITLE          nvarchar2(30) := N'$Tree_ContextMenu_ExportImport';
    pICON           nvarchar2(50) := NULL;
    pLINK_          nvarchar2(12) := N'ExportImport';
    pPAGE           NUMBER(10) := 100;
    pPAGELET        nvarchar2(58) := N'ElementTreeContextMenuIdentifiers_ElementTreeGlobalSiteCtx';
    pVISIBLE        NUMBER(10) := 1;
    pHTML_ID        nvarchar2(12) := N'ExportImport';
    pCONDITION      nvarchar2(50) := NULL;
    pMENUITEMORDER  NUMBER(5)  := 33;
    pTBBUTTONORDER  NUMBER(5)  := 33;
    pTENANT_ID      NUMBER(10) := 1;

BEGIN

insert into PVE_INPOINT_TEST.PAM_CUSTOMACTIONS ( TITLE, ICON, "LINK", PAGE, PAGELET, VISIBLE, HTML_ID, CONDITION, EXECUTION_MODE, PREDEFINED, SHOWASBUTTON, ONLYFORTBBUTTON, MENUITEMORDER, TBBUTTONORDER, ACL_ID, TENANT_ID, GUID) VALUES  ( pTITLE, pICON, pLINK_, pPAGE, pPAGELET, pVISIBLE, pHTML_ID, pCONDITION, 0, 0, 0, 0, 
(SELECT MAX(MENUITEMORDER) + 1 FROM PVE_INPOINT_TEST.PAM_CUSTOMACTIONS WHERE PAGE = pPAGE AND MENUITEMORDER < 99 AND TENANT_ID = pTENANT_ID), 
(SELECT MAX(MENUITEMORDER) + 1 FROM PVE_INPOINT_TEST.PAM_CUSTOMACTIONS WHERE PAGE = pPAGE AND MENUITEMORDER < 99 AND TENANT_ID = pTENANT_ID), 
NULL, pTENANT_ID, NULL);

COMMIT;
END;

Pdf conversion is not working if fcp profile settings are obsolete​

Internal: see OTRS [2022092301000077]

Description​

Internal: see TFS [#63888]
Pdf conversion is not working if FCP profile settings are obsolete.

Error message: Please define the setting 'ThumbnailJPEGQ'!


Workaround​

Internal: see TFS [#63888]
Remove the folder "C:\Windows\temp\fcp_settings" and execute an iisreset.

Description​

Internal: see TFS [#64022]
If you share an documet/folder with a different user, the share notification email that the user receives won't contain any links to the shared item(s).

Workaround​

Internal: see TFS [#64022]
Also include yourself (your user) in the list of users who you will share the item with.